The overall service is good.

The staff recommended us to buy insurance, saying that if we did not, we would have to pay a compensation of EUR 1300 in case of an accident. We found it confusing since both parties' English was not perfect. After analyzing, we thought this might be a CDW insurance, which means no compensation would be needed if an accident occurred. Buying this insurance at the counter costs EUR 28 per day, which felt very expensive. Considering our situation, we decided not to purchase it. There were three service personnel at the counter, two were for gold members, and only one was for regular members like us, so it felt slow. We reserved a manual Peugeot 3008 or C4 Picasso or a similar car, but got a manual new model Opel Zafira instead. The car had driven 5000 kilometers at handover, was in excellent condition, diesel-powered, had a large front windscreen, and spacious seats.

The staff were very friendly and patient, and they provided us with a brand new Renault SUV.

The branch offered delayed pick-up and drop-off services, which was great! Returning the car was hassle-free. But contacting them by phone was very difficult. No shuttle service.

A lot of additional sales pitches, first for car models, then for insurance, and they keep pushing. However, their attitude is still very good.