There was a small queue, but the gentleman at the reception was very courteous. Following the reminder from QEEQ, I mentioned that I needed to go to Bruny Island, and he agreed without hesitation. When picking up the car, I found that the rear seatbelt was fastened incorrectly and couldn't be undone. A very handsome guy came to check it out and took us to change the car. Noticing my confused expression as I couldn't start the car, he specifically explained the foot brake and automatic start features. During the trip, I accidentally scraped a roadside post. When I returned the car and explained the situation, the staff checked it out and said it only needed a bit of waxing, and there were no additional charges. Thumbs up!!

The car pickup process was simple, with no sales pitches. Reliable.

Good service attitude, simple procedures. I have a question that I hope you can help with: During my car rental in Sydney, Melbourne, and Brisbane, I used toll roads several times. Why hasn't the toll fee been charged yet? When I rented the car, the Hertz staff said they would deduct the fees from my credit card, and it's been almost a month now.

Hertz is a big company and generally quite good, but make sure to refuel before returning the car because Hertz's fuel prices are twice as high as outside! I reserved a Highlander, but they only gave me a RAV4.

Like: William served us last week and he was great to deal with! Gave us more than enough information and was very friendly and smiley
Dislike: N/a