Apex Melbourne City Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Beatrice Daisy

Australia

Reviewed: Wed, Nov 28, 2018

About Apex: 6.0 /10

The location is quite convenient with a storefront, and they provide clear instructions for picking up and returning the car in advance, along with Chinese explanations. If there are any issues along the way, communication is prompt. However, they gave me a different car at the last minute with less fuel than expected, and the baby seat I reserved was not ready on time. Since I was in a hurry, I didn't have the time to argue much. You can't return the car at the airport, but they offer a free shuttle to the airport nearby.

About QEEQ: 10.0 /10

Apex

Melbourne

Australia

1 days rental

Relevant Reviews on Apex Melbourne City

Sherry Electra

Australia

1 days rental

Apex

Melbourne

Australia

Reviewed: Sat, Jul 21, 2018

About Apex: 8.0 /10

Thoughtful service, except for the car condition, everything was satisfactory

Reg Moses

Australia

1 days rental

Apex

Melbourne

Australia

Reviewed: Sun, Feb 17, 2019

About Apex: 10.0 /10

Car pickup and drop-off were very convenient, staff was friendly.

Elva Nathaniei

Australia

1 days rental

Apex

Melbourne

Australia

Reviewed: Tue, Nov 14, 2017

About Apex: 4.0 /10

Following the pick-up instructions, we took a cab to the Exhibition Center. The taxi driver drove in circles before dropping us off as per the address. We had to manage our luggage and kids while searching for the office which was unlike prominent companies like Heze, Eu, or Avis. After a long search, we found that Apex shares an office with Budget, it's small, and the staff were very patient, recommending insurance and giving breakdown instructions. We found it strange at the time, later we understood. It took forever to walk to the parking lot to get the car. Tip: In unfamiliar cities, rent from the airport; it's easier to pick up and drop off!