The staff at the Flinders Street station location were not very friendly. I had a reservation to pick up the car at 12 PM, but when I arrived at 11 AM, they said I was too early and refused to give me the car. I went to have lunch and returned at 1:30 PM, only to find the office closed (though there was a contact number, no one answered when I called). I waited for about 20 minutes until the same staff member from the morning returned. He then asked me in a questioning tone why I was picking up the car now. I was confused. I had a 12 PM reservation, and I had accepted not getting the car earlier, but why was there an issue with me being one and a half hours late? He rudely said I was lucky that he didn't cancel my reservation (I had paid in full, so why would he cancel it?). I was inexplicably treated poorly twice. Later, a young white Australian guy came in to consult, and the staff member directly told him he was too busy to assist. The guy got angry, shouted a few words, and slammed the door as he left. Seeing this, I felt somewhat comforted that this staff member treats all customers poorly, not just Chinese customers. I do not recommend picking up a car from this location.

Generally okay, but I didn't expect there was compulsory deposit for accident.

Good

I have expressed my comments via their customer survey that the car seat we rented are not up to standard (the cleanliness, the condition and etc.) others (their services and car conditions) are definitely up to standard.

I spent a lot of times in clarifying whether the rentedcar can be brought to ferry ride. I initially checked with your CS that budget car rental allowed us to do that . At the end, we got replied from budget that it doesn’t allow. This is quite frustrating with the clarifications. Different parties provide different replies.

The car had not been cleaned, the outside was still dirty, the seats were stained from liquid spillage, carpets and foot rests were dusty and dirty. The child seats had not been cleaned or wiped over either. We had to wipe over the car and seats ourselves. The car was quite old, the doors sometimes became jammed, the key lock did not always work and it did not have a reversing camera for safety. One should be installed. the child seats had not been pre-installed upon pick up so I had to wait for them to be installed and they did not have a tether extension for one of the child seats so we couldn’t install it where we wanted to along the back row of seats. This is something that the company should stock, they are inexpensive and easy to use. There was no manual in the car so we couldn’t work out if we were using the anchor points correctly. It was dark and the employee didn’t even have a torch so we both had to use our phone lights- absurd! Pick up time took close to an hr, one employee at the desk either didn’t know how or couldn’t process my pick up so we had to wait for the other employee to finish his phone call.

Fast email communication, happy with service

Like: process went smoothly
Dislike: Not hearing about the $2750 charge for vic customers despite reading all the terms and conditions.