Good

Alamo makes car rental very convenient. The self-service pickup is very quick. During the ten-plus days of using the car, I scratched the left bumper and the trunk in two small places. When returning the car, I informed the staff, who told us it was not a big deal. The return process was also very straightforward; they just took a quick look at the car, and we were done.

Great service, convenient and quick, very user-friendly. The car showed a fault warning halfway through, so we swapped it for another one in Las Vegas. ALAMO's service was excellent!

The staff who explained the car models to us was very unreliable. He told me the car I wanted was unavailable, even though it clearly was.

After a window smashing incident, Alamo's service was very prompt and efficient, with no extra costs. Fortunately, we didn't follow QEEQ company's customer service suggestion to privately fix the window at a repair shop. Otherwise, we'd have to bear the cost of the car window on top of the significant loss from our stolen luggage.