When we arrived at the store, they tried to upsell us insurance, claiming it would cover any scratches. Considering the good road conditions, we decided not to buy it. At return, they said everything was fine, but later we received a damage report for a scratch that was already there when we picked up the car. We mentioned it to them at pickup, but they dismissively told us to just take photos ourselves. They did not inspect the car at return, and only later claimed there was a scratch. It seems that if previous renters had bought the insurance, those scratches would have been ignored, but if future renters don’t buy it, they end up being held responsible. The car rental company has no record of scratches and relies entirely on renters to document them. It’s essential to document any issues, but the car rental company's honesty and factual reporting are crucial.

Very satisfied

This was my first time using this rental company, and the process was not communicated properly. Uploading various documents and procedures delayed my trip!

Not good, too many mileage restrictions. Even after purchasing unlimited mileage, there were still charges at the end. The car was in very poor condition, with no air conditioning, and the key remote was broken, often failing to lock the car. This was the worst car rental experience I've had abroad. They didn't provide a full tank of gas at pickup but charged for a full tank at return. Extremely poor service. Another rental company I used for this trip did not have these issues.

I booked the car through QEEQ Car was great. I extended the car rental via Drivalia platform Credit payment was to Drivalia But after countless emails, no invoice could be provided for me vehicle extension