Additional insurance to pay over counter to lower the excess amount. Overall valued for money.

Smooth communication and timely rental reminders.

Satisfied

During holidays, make sure to pick up your car early to avoid crowds and affecting your schedule! We went to the A'Beckett Street branch in Melbourne on New Year's Day. There were only two counters for processing paperwork, and we arrived during peak time around 10 AM. We queued for over an hour, and actually got the car around noon. However, the return time can be extended accordingly, so if you rent for 48 hours, you can use the full time. Processing was fairly quick, taking 5-10 minutes per group. The insurance upsell was minimal; just say 'no' and they won't push further. The car was in great condition, as described, and very clean inside. The gas tank wasn't full when we picked up the car, and we forgot to ask about it on the spot. We called customer service and they connected us to the branch to confirm, and we were told to return the car with the same amount of fuel. Very efficient service. We quickly received an email with car condition info and photos after pick-up, and if returning during store hours, we received the confirmation email within an hour. Everything went smoothly.

The car pickup was very smooth. The elderly lady at the reception was very cute. The rental company's price-performance ratio is very high, and the car was in great condition, much better than other well-known brands. Returning the car was also very smooth; the staff took a quick look and it was done. Since the return location is a bit far from Melbourne Airport, there was a shuttle bus to take us there. Highly recommended.

Working hours end too early, and overnight parking is too expensive; the pickup location in Melbourne was very slow, waited nearly an hour. But very cost-effective, and the car was in good condition.