**Feedback on Oxford Car Rental Experience** Recently, we rented a vehicle in Oxford for two days (local pick-up and drop-off). The overall experience was somewhat complicated, as outlined below: **Rental Process and Location** The pick-up point is approximately a 20-minute walk from Oxford train station, which is fairly reasonable. However, please note that walking is manageable if you have no large luggage; if carrying substantial belongings, it is recommended to plan transportation in advance. **Service Attitude and Sales Issues** - The staff had a rather indifferent attitude and frequently attempted to upsell additional services such as insurance and accessories during the communication. Upon declining, the rental deposit was immediately increased, which felt like undue pressure. - When asking for details about the upgrade packages, the staff could not clearly explain the content or benefits, making it difficult to make an informed decision. This reflects a lack of professionalism. **Fee Transparency Concerns** - There were noticeable issues during payment: after the first payment attempt failed, the system displayed an increased amount of £20 without justification. The staff did not provide a reasonable explanation or any written proof, leading to doubts about fee transparency. A thorough review of the system or procedural loopholes is recommended. **Vehicle Condition** The rented vehicle was in good condition, handled smoothly (per feedback from the accompanying driver), and had no mechanical issues, which met expectations. **Return Arrangements** As the return date fell on a public holiday, the car rental agency was closed. Following their instructions, we parked the vehicle in the designated area and mailed back the keys. We are unable to fully evaluate the completeness of the return process.

When picking up the car, they kept trying to get us to upgrade and pushed extra insurance repeatedly, which we declined. They asked how many drivers we had, and I inquired if two drivers were possible. They said yes but didn’t mention the additional driver would cost over 190 pounds. We thought it was free! While promoting other services, they emphasized the charges, but they didn’t clarify this one. We only realized once back home that we were charged for it! Additionally, at pickup, they only told us the car's location and let us go find it ourselves without inspecting the car together. We discovered the car had visible scratches, so we took photos and videos ourselves and reported it to them afterward. During drop-off, their inspection was very thorough, and they pointed out the damage. Luckily, we showed them our photos and videos, and they conceded it wasn’t our fault. Glad we had been cautious about documenting it!

Everything was fine overall. The rental company replaced the car with an electric vehicle, but it wasn't fully charged. Driving in the suburban areas of London almost became a disaster, which was very frightening. Fortunately, I managed to find a 22kw fast charger, and with the help of a netizen who provided a European charging map, I located fast chargers; otherwise, nearly a whole day would have been wasted on charging. The rental company didn't provide adequate instructions, especially for foreign visitors who aren't familiar with living in Europe—being assigned an electric vehicle was a nightmare. It would have been better if it was a fuel car instead of an EV, especially since the EV wasn't handed over fully charged. Close to needing roadside assistance in London, I recommend giving customers a charging guide upon vehicle pickup. Additionally, the cost of charging EVs is almost comparable to refueling traditional cars, but many parking lots near tourist attractions don't have charging stations. If you encounter a slow charger, you might end up waiting in the car in frustration.

Very good

The rental location was a bit crowded, but the efficiency was fine.