Although the shuttle pick-up arrangements were there but pick-up wait times varied due a breakdown of their shuttle bus but a minivan was made available added to ongoing construction delays on 427 and related roads. The staff was very courteous and helpful and made up for the whole delay. I ordered for an intermediate which was provided but they also offered a Jeep instead which I had politely refused. The drop-off experience was also smooth. Once again, all staff members are very supportive and courteous. Full marks to Routes team, we shall use them again.

Seemless booking experience.

I expected 3500km but was told the policy for Canadians is 200 per day totalling 600. There was no flag to review the terms. Thankfully the rep allowed 500 per day, although I used more than that. Very upsetting to be put in that position.

The rental experience and quality of the car was excellent. On pick up - staff was very friendly however she was serving phone customers at the same time and took a look time to complete our paperwork.

Fine print and restrictions should be made upfront. Not when you're there getting the vehicle late at night.

There were only 2 people at the counter. They were on the phone constantly so not focused on customers in front of them. There were 2 people in front of me in line and it took at least 45 minutes to be served. Once we drove off the lot the flat tire sensor came on so we had to go back and get a different car. People returning cars had to stand in the same line as checkout.