SUPER long queue at registration desk @BOS 30people queueing, only 2staffs serving. i have to stand in the line for almost 1.5hours

We waited over an hour to get our car. It was the longest wait I have ever experienced. When you return the car, the attendant would barely talk to me. I would like confirmation that the car has been inspected and that is is satisfactory.

Booking was easy and the email & text communication was good.

Extremely poor experience. Budget replaced our car with a Kia, which broke down the next day! I had to pay for roadside assistance out of my own pocket! It's ridiculous. The insurance provided by Zuzuche was completely useless because it was from a domestic company and didn't work in the US. Make sure to check the car's condition carefully when choosing. Don't accept cars with high mileage. I will continue to file complaints and welcome any advice from those with similar experiences.

The wait was too long, not efficient. Despite the long line, the staff was chatting and joking without speeding up the process.

Really great! Renting a car in the US is very convenient!