Shared the same counter with Avis. Although there were many people, they had the most open windows. The wait time was within 15 minutes.

There were a lot of people in line, waited for more than half an hour! The key issue was the irresponsible staff. I booked a 7-day rental from 8 AM to 8 AM for a different drop-off location, but they changed it to return by 12 noon, charging me an extra $30. I didn't notice it at the time. It was only when I contacted the rental service customer support that they discovered it. When I went back to clarify, they used various excuses, saying the location wasn't open in the morning! The drop-off location opens at 8 AM, so I arrived at 7 AM and waited till 8 AM to pick up the car. The rental service already provides third-party insurance, but they'll tell you it's not included and suggest you buy it. Insist on not buying it. Make sure to check the charges carefully when picking up the car. If there's any issue, contact customer support.

I don't understand why I was charged an extra $39.85 at the end.

So havia um funcionario no balcão de atendimento para atender a todos

Car was as promised and suited our needs.

We booked the rental for Boston while in Scotland. The rental process was quick and trouble free. Plus it was cheaper than if we had rented from a US website.