The staff's attitude was very enthusiastic

I was very happy, as they were able to upgrade me due to how busy they were with people coming in.

Was good enough

To complicate to use

The transfer from airport was good, but the pick-up process in the office was very poor. It took too long and communication was not good. We were totally confused by the directions given which we thought included the toll road into Toronto. When we happened to see a notice about the penalties for using the toll road, we were then told that that the instructions were NOT to use the toll road. We then decided to add a GPS which meant a further delay and a change of vehicle.