Picked up a new car but had to change it later. There were some hiccups, but it ended well.

Everyone, please be careful with the Budget car rental store. I've rented cars many times, and this is the first time I've encountered hidden charges that I was unaware of, which were forcefully added. I've applied for after-sales service, and a week has passed with no resolution. Where is the efficiency?

Deceiving customers and adding extra charges

I had pre-booked a full-size car, but there were none available when I arrived. They even asked if I wanted a 2-door car. After waiting for over 20 minutes, I was given a bright red car. Two grown men driving a bright red car for a business trip, we were too embarrassed to park it in front of the company. I will definitely not use Budget again.

The process is fast, unlike some companies with endless sales pitches.