Unsafe and poorly maintained cars broke down

Kenneth Chiu

United States

Reviewed: Tue, Jan 2, 2024

About Budget: 5.0 /10

Rented a Camry but wanted an AWD and had to pay 140USD for the 7 day rental to upgrade to a larger Mazda CX-90 SUV. To my horror on the 4 day of use the car was unable to open and it took us almost an hour before we could reach the budget service line. In the end budget arranged a mechanic which took 1.5 hours to arrive and we had to rush to the Sea-Tec for my wife's flight via uber. Budget arranged another replacement car at Sea-Tec but it was 100% confusion. The replacement car was not available, and was given a chevrolet sedan which I disagreed given the higher price I paid for the SUV. Took me another 45 min to find a replacement car which was a RAV4. The car had its maintenance light signal on the moment I entered the car but I had no choice little did I regret picking up this car which had wiper issues when I was driving down Whistler mountain on a rainy day. It was extremely dangerous for my entire family who were in the car who feared for their lives the entire journey. I am requesting a full investigation on the poor, unsafe cars on Budget!!!!

About QEEQ: 8.0 /10

Reply by Qeeq:
We are very sorry about your unhappy experience. We will let supplier know about this and improve their service quality.

Standard | Toyota Camry or similar

7-day rental

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Winni Law

United States

1 days rental

Reviewed: Sat, Oct 13, 2018

About Budget: 8.0 /10

The attitude of Budget in Seattle was quite good. They might have realized we were returning customers through our conversation, so they didn't dare push additional charges.

Lester Melville

United States

1 days rental

Reviewed: Sun, May 28, 2017

About Budget: 10.0 /10

Very satisfied

About QEEQ: 10.0 /10

Theobald Chapman

United States

1 days rental

Reviewed: Wed, Feb 28, 2018

About Budget: 4.0 /10

I had pre-booked a full-size car, but there were none available when I arrived. They even asked if I wanted a 2-door car. After waiting for over 20 minutes, I was given a bright red car. Two grown men driving a bright red car for a business trip, we were too embarrassed to park it in front of the company. I will definitely not use Budget again.

Evelyn Gallacher

United States

1 days rental

Reviewed: Thu, Feb 26, 2015

About Budget: 6.0 /10

Fair

Baron Gresham

United States

1 days rental

Reviewed: Sun, Aug 28, 2016

About Budget: 8.0 /10

There were many people when picking up the car, but returning was quick (possibly because I had full insurance). The free shuttle was convenient, the return location was near a gas station, and the car was in good condition.

About QEEQ: 8.0 /10

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Unsafe and poorly maintained cars broke down

Relevant Reviews on Budget Seattle Tacoma International A

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