Awesome experience!

The local staff provided excellent service, and the customer support team back in the country was very friendly. It was my first time using this app, and I couldn't find a direct contact number for customer service. The car model reserved was different from the one provided upon pickup, which was a minor inconvenience.

Very satisfied.

We had to wait over an hour for our car which meant we missed out on some of the activities we had planned for the day. The gentleman behind the counter was very rude and claimed we needed to sign in using an iPad outside. The iPad (and the instructions to sign in) were all in Japanese. Whilst we were waiting (for over an hour) approximately 7 other customers came into the hertz store, missing the iPad and hadn’t signed in. The signage should be in all languages and not just in Japanese. When we eventually got to the front of the queue, the customer service agent who dealt with us was very apologetic, however we’d already waited so long that we’d missed the opportunity to conduct some of the activities we had planned to do.

Brilliant as usual.

Very satisfied

The service was great. There were quite a few people, and they did try to sell insurance a bit, but after declining, they didn't push further.