It's okay, picking up the car is relatively convenient

Great customer service. Very accommodating after we had multiple flight delays. So appreciated during a stressful day. Thank you so much.

A little bit of confusion on the pick up location (in part due to the strange airport pick-up kerb layout), other than that the whole process went smoothly. For anyone that speaks Chinese, they have staff whole speak Mandarin.

The car which was rented to us was not a very good replacement.

The staff were friendly and courteous. The car was damaged and had noted damage stickers ALL over the vehicle which was embarrassing when the vehicle was parked to think people might have thought we were bad drivers. The vehicle itself was dirty with crushed biscuits and cheese in the back.