All aspects are good

No staff to check back vehicle. Being blamed for a scratch I did not make. They took money out of my account without telling me. I took photos before I left, but because it was dark my photos are not clear. No one contacted me to explain condition of car. Have to wait till Monday for their photos to compare to mine

Not sure if the car was the category I rented but it didn't matter.

Problem with the bonnet catch so alarm kept going off and had to call the AA out to the vehicle. Should have cost 7 pounds to fill the car back up to full when dropped off, however I received an additional charge of 28 pounds on my credit card. That would have almost filled the tank!