The staff kept trying to upsell things like car upgrades, insurance upgrades, and returning with a full tank from their gas station. I declined everything, and the staff seemed a bit unhappy in the end.

The service at the counter was quick and the staff were fairly friendly, although they did try to sell insurance. The Jeep Grand Cherokee I booked online wasn't available, but they gave me a Chevrolet SUV instead (I guess there aren’t many Grand Cherokees and it's just a gimmick online). Overall, Alamo’s cars aren't new, but the condition is acceptable, though the interior was a bit dirty.

Great condition, almost brand new

I booked a Grand Cherokee, but they gave me a Nissan family SUV when I picked up the car. After negotiating, they said there were no cars left and I would need to come back the next day for a standard SUV. Since that was inconvenient, I decided to wait. Just as I was about to leave, the staff brought a Ford Edge. Although the Edge is far from a Grand Cherokee, I didn't want to waste another day changing plans and booking accommodations, so I accepted it. I paid over $1300 for a Grand Cherokee but ended up driving a family SUV. The entire trip was frustrating.

The staff at the rental location were very welcoming and provided great service.