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Live chat Email us Service Code: 7126476131
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No problem, though the car we got was nothing like the one we ordered.

Reviewed: Mon, Jun 3, 2019
About Routes: 10.0 /10
The car we got (Jeep) was much larger than the car we chose (Toyota). Although the size of the vehicle was not an issue for me, it did mean higher fuel costs. I'm not sure a vehicle the size I ordered was available. This could be an issue for others. There was no user manual in the car - we couldn't turn the internal lights off for a number of days until someone told us how. Even google couldn't help us (suggested taking the fuse out). However, the service from Routes was excellent and I would definitely use them again.
About QEEQ: 10.0 /10
Intermediate | Toyota Corolla or similar

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Violet Trollpoe

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About Routes: 4.0 /10

V.PHAM

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Economy | Toyota Yaris or similar
Reviewed: Wed, Sep 28, 2022
“Car was excellent, except unable to contact Routes car rental service desk”
About Routes: 9.0 /10
Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.
About QEEQ: 8.0 /10
I contacted QEEQ help lines couple times, they have been helpful.

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Intermediate | Toyota Corolla or similar
Reviewed: Sat, Aug 31, 2019
About Routes: 9.7 /10
Supportive staff and an easy rental experience
About QEEQ: 10.0 /10

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Medium SUV | Jeep Cherokee or similar
Reviewed: Thu, Aug 15, 2019
“Routes is understaffed”
About Routes: 7.0 /10
There were only 2 people at the counter. They were on the phone constantly so not focused on customers in front of them. There were 2 people in front of me in line and it took at least 45 minutes to be served. Once we drove off the lot the flat tire sensor came on so we had to go back and get a different car. People returning cars had to stand in the same line as checkout.
About QEEQ: 10.0 /10

R.Hallihan

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Intermediate SUV | Nissan Rogue or similar
Reviewed: Fri, Sep 21, 2018
“Great”
About Routes: 9.8 /10
Like: I liked all the process
Dislike: Well the bad thing was that I lost my wallet and the last time I used it was when I had to show Drivers licience and my insurance card. I thought I must have left it on the counter but when I returned from vacation the people working at the counter said there was nothing there.

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