No Chinese language service. Foreign workers are not efficient, but they have a good attitude.

The car rental office and pick-up location are too far apart, and we were not informed in advance that the drop-off location would be different.

Would prefer not to have to drive car up to the 9th floor.

The car I got was upgraded which was fantastic to accomodate my family, including three teenage sons. The counter guy Penny at atlas was a lovely guy. Very easy to deal with from start to finish.

Booking was simple.

The car had mechanical issues which cannot be identified by the visual inspection upon first receiving the keys - the left front wheel had a major vibration and rattling noise when driving between 30-40 km/h. The car was not clean - windows all round were greasy and dirty, boot lining was muddy. The counter staff had very average service - all necessary paperwork is done but it felt like they all rather not be working on both days of picking up and dropping off the keys.