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Search for OK Mobility Car Rentals in Madrid
Reviewed: Tue, May 23, 2017
About OK Mobility: 2.0 /10
We didn't purchase full insurance, so the damage deposit was 750 EUR, but after returning the car without any damage, we only received 529.17 EUR back, which means they deducted nearly 220 EUR... This is one problem... The second one is that we returned the car with a full tank, but they charged us 25 EUR full-tank fee and did not refund this amount... The most important issue is that they deducted nearly 250 EUR for damage deposit and return fee... Picture 1 is the contract, Picture 2 is the receipt confirming the car was returned in perfect condition, Picture 3 is the refund status for the deposit showing an unjustified deduction of 220 EUR despite no damage, and Picture 4 is the full-charged rental fee for returning the car with a full tank without refunding the 25 EUR
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OK Mobility
Madrid–Barajas Airport(MAD)
Madrid
Spain

Relevant Reviews on OK Mobility in Spain

Will Harper

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OK Mobility
Barcelona Airport(BCN)
Barcelona
Spain
Reviewed: Tue, Nov 26, 2024
About OK Mobility: 4.0 /10
Firstly, there were hidden charges, such as mandatory insurance. Secondly, another required fee had to be paid as well. Thirdly, I smoked a few puffs of an e-cigarette with the car window open, and was charged 80 euros. It is recommended to choose a larger company; while they may seem expensive upfront, the overall cost is similar.

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Full Size Van | Renault Espace or similar
OK Mobility
Mallorca
Spain
Reviewed: Tue, Aug 24, 2021
“Great value, but some supplier shortfalls”
About OK Mobility: 7.0 /10
Biggest issue was it took two hours from arrival at the rental location to driving out. It was boiling hot and there were literally hundreds of people waiting in the sun. They used a ticket system when I arrived they were serving 134 and I was given ticket 207... 73 cars! When I did get the car it had damage to the door frame which meant it whistled at speed (The door frame had a large crease in it at the top near the sunroof)
About QEEQ: 10.0 /10
Tricky one but... I specifically chose a Renault Espace from OK Rent a Car overloads of Peugeot 5008's... But when I got there they gave me a 5008... with 7 seats up you cannot get ANY significant size of luggage in (Hand luggage only behind the third row seats)

R.Cologne

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Mini | Fiat 500 or similar
OK Mobility
Región de Murcia International Airport(RMU)
Murcia
Spain
Reviewed: Mon, Nov 18, 2019
“Other than the delays, good. Staff very pleasant.”
About OK Mobility: 9.7 /10
Had to wait for courtesy shuttle bus ....a little disconcerting as worried about not being picked up. Wait to complete documents was exaggerated as only one member of staff (the other had to return to the airport as vehicle didn’t have sufficient room for all customers).
About QEEQ: 10.0 /10

D.Phillips

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Compact | Volkswagen Golf or similar
OK Mobility
Alicante Airport(ALC)
Alicante
Spain
Reviewed: Sat, May 25, 2019
About OK Mobility: 9.7 /10
Overall an easy experience, I paid £125 for a full tank of full and got £41 refunded despite using just 1/2 a tank, which was the only real negative. Shame the French Car in Spain spoke in only German as we speak, English, French, Spanish and Portuguese but not German therefore were please we took a sat nav with us that we could programme.
About QEEQ: 10.0 /10
We paid as expected, OK RENT A CAR tried to get us to pay extra as we were told they would for additional insurance, even though the car is insured rather than the driver like in the UK. I am happy with the price paid and the instructions I received from the booking.

a.speck

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Mini | Fiat 500 or similar
OK Mobility
Malaga Airport(AGP)
Malaga
Spain
Reviewed: Tue, May 14, 2019
“Got totally ripped off, Fiat 500 with a tank capacity of 35 litres, charged 93.30 Euro's for fuel”
About OK Mobility: 6.3 /10
Got totally ripped off by counter guy, charged my card 93.30 Euros for fuel, the Fiat 500 has a tank capacity of 35 litres, I returned the car with 3/4 tank of fuel, would not fall for that trick again, will never use them again and would recommend you don't either!!!

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