The staff was very friendly and patient. You can handle the rental at a self-service kiosk, but our domestic driving licenses still needed to be verified at a manual counter. All the fees were clearly explained, and there were no ambiguous charges. As we were about to leave the airport in the rental car, the inspector found that our selected car was still under maintenance because its license plate had expired. They immediately brought another car for us. In the process of changing cars, we carelessly left our phone in the original car. The staff quickly called the person who had taken the original car and had it returned, so we got our phone back. Overall, the car rental process was very smooth, and the staff had excellent attitudes.

The location is convenient, right inside Orlando Airport. However, I was sold a $44 insurance product because the domestic insurance would require claiming after returning to the home country and the Alamo staff mentioned a deductible amount. To avoid any hassle, I bought the additional insurance. I recommend clearly stating this information in prominent locations in the future. Additionally, the $24 deposit refund was processed slowly.

Very convenient. After picking up the luggage, you complete the formalities on the B1 floor and walk to the parking lot to pick up the car, which took less than half an hour. Although we arrived late and the reserved CTS was unavailable, there was a BMW 328i in excellent condition with only 9000 miles!

Great service let me pick my own car from the convertible section smooth transaction glen ice people

Like: Very efficient!
Dislike: Nothing.