The white representative was very helpful; African American and Latino staff were not as accommodating.

Pretty good, no issues encountered. We managed to sort things out despite the language barrier by using gestures.

Since I arrived early in the morning, there was only one staff member, but the process was quick and I had my car within ten minutes. However, one minor issue was the tolls on the highway, which could be paid either in cash or via the ETC system. I wasn't informed about this at the time. Fortunately, my friend saw an English instruction in the rental information indicating that I could use ETC and the fee would be charged to my credit card, so I was able to proceed smoothly.

the car was fantastic shame the sat nav is an extra cost but very fuel efficient

really lovely staff and such an easy process

Like: Easy to pick car up after long flight - exactly what we ordered - new car - excellent value.
Dislike: Bit of a hard sell to upgrade.