I will think twice about booking or renting even though prices were lower. Thank you.

Judith Tipton

United States

Reviewed: Thu, May 30, 2019

About Routes: 7.0 /10

Customer services was very poor. The staff was more concerned about finding a TV station (about 5 minutes scrolling Netflix) than helping waiting customers. Many customers were complaining about waiting over an hour for car and even for the shuttle. It was not opened at 6 am when customers arrived when it was supposed to be 24 hour service. Restroom (women's) was filthy and toilet a mess and I would not sit on it. The car lot itself was very disturbing and crowded and made me feel uneasy about my choice (first time). Cars crammed in everywhere on the grass and looked unprofessional.

Routes

Orlando International Airport(MCO)

Orlando

United States

Intermediate | Toyota Corolla or similar

1 days rental

Relevant Reviews on Routes Orlando Airport

GRUBBS

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Wed, Jul 24, 2019

“Routes was understaffed and ill prepared to service customers.”

About Routes: 5.7 /10

From the time my plane landed until I was in a car, TWO hors had passed. There was over a 45 minute wait for the shuttle alone. This was a quick trip into and out of Orlando, which made a delay like this totally unacceptable. I also had to call my insurance company to prove that I didn't need their expensive insurance.

J.Wirzman

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Fri, Jun 28, 2019

“Flight was cancelled and trying to get reservation changed was difficult. Wait time for rental was l”

About Routes: 6.7 /10

The Car ordered was not available but an upgrade was offered at no fee. Cars were clean and new. Did not like that contract had miles per day usage but routes charges .50 per mile over 200 not the contracted amount. Service at routes was less than ideal.

About QEEQ: 10.0 /10

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Mon, May 6, 2019

“You guys have to improve the staff members specially the young kid on the front desk.”

About Routes: 5.0 /10

First of all, I got had to wait over 1h to get the shuttle bus from the airport and I had to call three times to finnaly get picked up and once I got to the pickup location the young kid in the counter was so roud very and kep saying I have nothing else to do and that's all we have! So I booked a small sedan car but instead he gives me a pickup truck that use a lot of gaz I use to put 40$ a day just gaz and get over charged for the insurance.