Nightmare. Never again. Get some more staff at the counter. The staff was super lovely and managed so well considering everyone was so angry at her

Great service, the car met my expectations, had a good experience, will choose again in the future

Although the procedures took a bit long due to the detailed explanation, the service was good. Car pickup and return went smoothly. The car was a new model with low mileage. No pressure to purchase additional insurance. English proficiency required was not too high. Pickup and return were right at the airport, which was very convenient. Highly recommended.

Picking up the car went smoothly. Returning it was also hassle-free; they just checked for any obvious dents and if the tank was full. The car was in good condition.

Picked up the car at Launceston Airport. On the third day, the car lost power on the way to Cradle Mountain. Since there was no cell signal in the mountains, we couldn't call for help. Fortunately, a passerby helped us call for assistance. We waited at the spot for over two hours, then got towed to Davenport where we got a free upgrade for the replacement car. It took four to five hours in total. The exaggerated part is they charged us extra after returning the car, and only acknowledged it after we queried the details through the bank.