Goldcar was the company. Service at the rental place was very poor with a very long wait time. Not enough staff available to discuss prior damage to the car and basic instructions.

Collection point was not on airport as described. So after queuing for 20 mins then had to find a shuttle bus( not clear where from) and go off airport. So booking not as described.

Pick up location was incorrect so spent an hour walking round trying to find where i should be! Helpline number was in Singapore and when connected i was unable to get through to anyone.. Made to pay extra at the counter even though the booking confirmation clearly said nothing more to pay

Appalling check in process; customers waiting ages on keys. No idea of condition of vehicle, collecting in the dark so photos not possible. On drop off tried to claim I was responsible for scrapes as nothing on the sheet.

Like: very friendly at pickup point