Not many people picking up or returning cars, so the waiting time is short.

Excellent customer service, thank you

Car rental company did not have the specific car Audi Q5, even though booking says it is for specific car model. Nevertheless, counter staff offer free upgrade to Q7. Although he was holding the Q7 car key, but he cannot locate the Q7 in the car lots. In the end, I settled for a Volvo XC60 parked just right outside of the reception. To my surprise, the counter staff just blank out the printed text “Audi Q5” with correction tape on my rental agreement paper! And write over it “XC40”! He reasssured me this is fine. Now I know why the Q5 and Q7 are missing from the car park lot.

Like: I thought I was gonna be charged additional costs in renting the car. I was dubious with these sort of online bookings, to the extent that I booked with another company for another road trip just in case this one didn't go well. To my surprise, everything went really well and processes were quick, efficient and hassle-free. Highly recommended, very cheap and affordable.

Like: The car was clean.
Dislike: Thought I will be getting. Kia Grand Carnival as advertise but instead I got a similar model Hyundai iMax.