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Reviewed: Tue, Oct 24, 2017
About Aucar: 2.0 /10
The car rental company charged 50 AUD for cleaning a child seat, which is highly unreasonable! When returning the car, I checked the vehicle thoroughly inside and out with the staff, and they said everything was fine and asked me to sign. Before leaving, I confirmed again with the staff that the car had been inspected and there would be no charges to my credit card, except for the highway tolls as those could not be billed immediately. However, after I returned to China, the car rental company sent a photo of the child seat, claiming it was dirty and demanding 50 AUD for cleaning. This is completely unreasonable! Why wasn't it mentioned on the spot when both parties were present? We knew beforehand that there would be charges if the seat was dirty, so we were very careful while using it and checked thoroughly before returning the car. There was no dirt at all, and the staff had also confirmed this. Now, after returning to China, they send a photo claiming it was dirty and demanding payment. This is very frustrating! Firstly, I checked and confirmed the seat was not dirty when returning the car; secondly, the staff also said everything was fine; thirdly, a photo alone is not convincing; and lastly, any issues should be addressed on the spot when both parties are present—claims made afterwards are not acceptable.

Relevant Reviews on Aucar Aucar Mel airport

Jason Burne-Jones

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Reviewed: Tue, Oct 1, 2024
About Aucar: 10.0 /10
Professional
About QEEQ: 10.0 /10

Julian Holt

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Reviewed: Sun, Dec 15, 2019
About Aucar: 2.0 /10
After arriving, you must call them and go to the Avis across the street to wait for the shuttle to the car rental company. The ride is about 10 minutes from the airport. The car was terrible, the exterior was all scratched The car smelled bad, had to open the windows for ventilation, the air conditioning filter definitely hadn't been changed in a long time. The whole trip I was worried about being scammed on return, luckily it didn't happen You get what you pay for; when traveling, the most important thing is a smooth experience, I don't recommend saving 300-400 yuan by using a smelly car Additionally, if there's an accident on the road, no one will likely help you I work in this industry in China, so I should be fair

N.Lim

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Full Size Van | Kia Carnival or similar
Reviewed: Fri, Jul 22, 2022
“Cheaper rental rates and functional vehicle”
About Aucar: 8.0 /10
Cheaper rates, but dont expect the newest cars compared to Hertz / Sixt. Overall still a vehicle in good condition, but lacking some of the comfort features like Airplay. Vehicle was well maintained, and we did not experience any breakdown during our 6 days drive
About QEEQ: 10.0 /10
Smooth booking. However, price drop protector did not kick in. I manually checked and discovered a cheaper rental. Had to cancel and rebook myself.

Dr Khalid Baloch

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Medium SUV | Jeep Compass or similar
Reviewed: Tue, Mar 17, 2020
“Good”
About Aucar: 8.0 /10
Car condition really good, my advise to everyone make the video when you receive the car from them and ask them to share the pics with you. They don’t have proper record end of the day they will blame on you.
About QEEQ: 9.0 /10
My experience so far good.

N.Daw

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Economy | Nissan Micra or similar
Reviewed: Sat, Nov 30, 2019
“Great experience.”
About Aucar: 9.7 /10
The small car wasn't available, so I was upgraded for free to a SUV. It was roomier.
About QEEQ: 10.0 /10
Easyrentcars is the best value I've found in a long time.

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