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Live chat Email us Service Code: 9475518222
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Reviewed: Tue, Oct 24, 2017
About Aucar: 2.0 /10
The car rental company charged 50 AUD for cleaning a child seat, which is highly unreasonable! When returning the car, I checked the vehicle thoroughly inside and out with the staff, and they said everything was fine and asked me to sign. Before leaving, I confirmed again with the staff that the car had been inspected and there would be no charges to my credit card, except for the highway tolls as those could not be billed immediately. However, after I returned to China, the car rental company sent a photo of the child seat, claiming it was dirty and demanding 50 AUD for cleaning. This is completely unreasonable! Why wasn't it mentioned on the spot when both parties were present? We knew beforehand that there would be charges if the seat was dirty, so we were very careful while using it and checked thoroughly before returning the car. There was no dirt at all, and the staff had also confirmed this. Now, after returning to China, they send a photo claiming it was dirty and demanding payment. This is very frustrating! Firstly, I checked and confirmed the seat was not dirty when returning the car; secondly, the staff also said everything was fine; thirdly, a photo alone is not convincing; and lastly, any issues should be addressed on the spot when both parties are present—claims made afterwards are not acceptable.

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Clarence Yerkes

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Reviewed: Fri, Apr 20, 2018
About Aucar: 6.0 /10
The car was in poor condition and made a lot of noise.

M.Kitiboonyaporn

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Large SUV | Toyota Kluger 7 Seats or similar
Reviewed: Thu, Jun 27, 2019
“I didn’t know that non holding australian driver license can’t buy the premium insurance”
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I didn’t know that non holding australian driver license can’t buy the premium insurance to decrease the excess fee to zero. That is terrible. Look like scammer.
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J.Prencel

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Economy | Toyota Yaris or similar
Reviewed: Wed, Mar 27, 2019
“Booking through Easy Rent Car was stress free, however would never book with Aucar again.”
About Aucar: 6.3 /10
Highly disappointed with Aucar. Car stank of cigarette smoke, despite the no smoking sign, the car was in very very poor condition with bumps and scratches, and the extra fee ($15) for going through tolls was just unnecessary and too large. Will not book through again.
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Reviewed: Mon, Apr 30, 2018
“Beautiful”
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Like: Everything
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“Happy”
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