The pick-up and drop-off process was fairly quick. They did try to sell various types of insurance, but we didn't need them so they didn't insist further.

The reserved car was unavailable, and the customer was forcefully upgraded to a vehicle nearly twice the original price.

It was great, the entire pickup and return process was very smooth and fast, with excellent service.

The staff at this Alamo location will try to sell you insurance and other services you didn't purchase. It's up to you to decide whether to buy them or not. The problem is: I booked a 'compact car' (Nissan Versa or similar) through Zuzuche, and the staff said it was too small (I only have two people) and suggested upgrading to a higher class for an additional fifteen dollars per day. I agreed, but when I went to the garage, I got a 'Ford Focus,' which is also listed as a compact car on Zuzuche's website. Why did I pay extra for an upgrade yet still get the same class of car? I think this location takes advantage of renters' unfamiliarity with car models to deceive them into paying for unnecessary upgrades. I've rented from many companies through Zuzuche and have never encountered this problem elsewhere.

This is a great car rental company. I'll keep using Alamo on my next trip to the US this year. (^_^)