There were many people, and the waiting time was very long.

Convenient self-service

After arriving at Los Angeles Airport, we waited for the shuttle bus to the rental office. The driver even helped with the luggage. It took about ten minutes, very convenient.

The entire car rental process was very convenient, and the staff were extremely patient. They answered all our questions one by one. Very satisfied.

The car seemed to have an electrical fault of sorts - we were worried it would break down a few times! The vehicle was relatively clean but there were lots of window smudges on the inside and out, and there wasn’t much washer liquid left to clean them. They seem to add on a lot of additional charges at the counter which aren’t particularly well advertised when you book it. We ended up spending as much at the front desk as we paid to originally hire the car so it ended up being twice as expensive as we thought it would be.

Quick and easy customer services