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Reviewed: Tue, Nov 7, 2017
About Hertz: 6.0 /10
We booked a Land Rover on Zuzuche, but upon pickup, Hertz staff requested the driver to provide two credit cards for assurance, which we didn't anticipate. Each of us only had one credit card, so they refused to give us the Land Rover and instead gave us a Volvo V40 without any choice, calling it a 'nice car.' The staff's English was not great, and we didn't want to waste time arguing, so we reluctantly accepted. The price was almost the same as the Land Rover, only cheaper by about ten RMB. At pickup, although the staff assured us the car was in perfect condition, we found scratches on the body and the fuel tank was only half full. However, after communicating with them, they quickly made notes in the rental record, and the process was thankfully not too complicated. Our German friends asked why we rented this car, noting that we couldn't fully experience the fun of driving over 200 km/h on German highways. We were really speechless...

Relevant Reviews on Hertz MILAN MALPENSA AP

Pandora Harte

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Reviewed: Wed, Dec 4, 2024
About Hertz: 10.0 /10
Very satisfied. The pickup process was quick, and existing scratches on the vehicle were clearly marked.
About QEEQ: 10.0 /10

Jennifer Wood

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Reviewed: Sat, Jun 6, 2020
About Hertz: 2.0 /10
This was the most problematic car rental experience I've ever had! We waited in line for 4 hours to get the car, and the reserved model wasn't available. They gave us a problematic car with no fuel instead. Throughout the trip, the car had various issues and eventually broke down halfway, delaying our trip by an entire day. Customer service wasn't helpful either. Thankfully, the hotel owner helped us communicate with the rental company. It took two months of coordination with the rental platform to get a refund for the taxi fare incurred due to the car exchange. Hertz going out of business is not without reason!
About QEEQ: 10.0 /10

I.VOROBEV

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Mini | 500 Cabrio Matic or similar
Reviewed: Thu, Oct 3, 2019
“So so.”
About Hertz: 7.7 /10
Our booked car was not available. Our credit card for some reason was showing in the Hertz system as Debit card so the only available car was old VW Polo full of scratches. We spent over 1hour in line at counter. The returning was very fast and smooth.
About QEEQ: 10.0 /10

Hillboy61

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Wagon | Volvo V60 Estate or similar
Reviewed: Mon, Aug 19, 2019
“Great car provided”
About Hertz: 5.7 /10
Hertz at Malpensa airport poorly organised. Car over 1 hour late to pickup from booked time. Car was cleaned inside but outside was filthy and muddy when we picked up and only had 3/4 of a tank of fuel. We washed the car clean ourselves on the first day we picked it up. Disappointed
About QEEQ: 10.0 /10
Everything went smoothly and professionally with the booking of the car through EasyRentCars.

r.musinov

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Full Size Van | Fiat Talento 7Seats or similar
Reviewed: Tue, Apr 2, 2019
“negative”
About Hertz: 5.7 /10
Using Hertz for car renting in US a great pleasure.Italy is a totally different story.Customer service is very poor.My car broke down 40 minutes after pick up.Getting in touch with someone who at list speaks some english is almost impossible.After being stranded in the middle of nowhere for several long hours we finally got "road assistance".They simply picked they broken car and .....left us on the street with the luggage and kids in the dark.Next day,we got condition report claiming that we broke the driver side mirror with the pictures dated two weeks before we even arrived to Milan.To be even more confident.....they photoshoped my signature below....Really hard to believe,i know,but this is what my family had to come accross with.Stay away....or at list be extrimely carefull.... At the end,got the full invoice,like i used the vehicle the entire time...

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