Everything went smoothly! Picking up and returning the car was very convenient! I suggest the company return the rental deposit as soon as possible!

Arrived at the store around 3 PM but didn't get the car until after 5 PM. The tiny store was in complete chaos. Despite having prepaid for the rental well in advance, there was no car available. After several phone calls, they finally found a car that had just been returned, but it needed to be cleaned first... I wasn't the only one; a group of people were all waiting for the staff to find cars on the spot, standing in the parking lot waiting for the staff to clean each car and drive them over from another location. An old man with an Australian accent kept saying: 'I've been to countless places and never seen such terrible service....'

Thorough inspection and photos taken when picking up the car.

I rented from Thrifty and waited in line for a bit. I'm not very good at English, but the staff wrote down key information for me, including the total insurance amount (required for those under 25), deposit fees, return time, etc. They didn't try to upsell additional services.

The car was very new, and the downtown return location was very convenient.