I was supposed to pick up the Benz GLE at 11:00, but it was not available until 18:00. Fortunately, the store arranged a Mitsubishi for me to use in the city, but it did delay my schedule a bit. I hope this can be improved. During this period, I contacted the rental service, but they couldn't resolve it either.

The line was quite long and the processing speed was slow.

Excellent

Service attitude was average, the car model was downgraded.

The promised GLE was replaced with a GLC, and they claimed both cars are in the same class. But in reality, the price difference is huge. Strongly recommend not to trust this car rental company. (There was no option for a GLC among the available models, so I chose a Mercedes-Benz C-Class wagon)