The car was very new, and since we had a lot of luggage, they kindly upgraded us to a larger SUV. This avoided a lot of unnecessary trouble.

Very good, it should be considered a large company. Very convenient and efficient!

The airport shuttle bus takes you directly to the location, which is very convenient. The store has many self-service machines for picking up the car, making the process very easy without long lines. You print out a slip, and a dedicated counter will handle the process. They don't constantly push insurance, and the staff is very friendly.

Like: Quick service, no much of bureaucracy, kiosk check in save time in lines, staff on pick-up very friendly. Free upgrade for a Toyota Rav4 because they didn't have a Toyota Camry.
Dislike: We reserved a Toyota Camry to be more conscient of fuel usage and our car was not available at the day. So we have to use a category above with more fuel consumption.