Picking up and returning the car were both very convenient, as the location is around the airport. Great service and friendly staff, thumbs up!

Satisfied, but the fuel charge by the supplier is slightly expensive per gallon.

The service was enthusiastic and patient, even though communication was difficult due to language barriers. They explained insurance costs but did not push any recommendations or charge unnecessary fees.

Overall, the car rental experience was very satisfactory. The price was affordable, and the car we rented was almost new with only around 1200 miles on it. There was a gas station nearby the store, and the pick-up and drop-off procedures were smooth. We purchased the most comprehensive insurance on QEEQ, and at the store, we only bought an additional $4.99 Roadside Assistance Protection (RAP), which is optional. After returning the car, we conveniently took the Alamo shuttle to the airport.

I couldn’t use my own insurance.So I should had deal with new insurance on counter.