Worst rental experience ever

The service was excellent, no pressure to buy insurance. Rented the car for two weeks and got a brand-new car under 2,000 miles. No complicated paperwork, the contract was sent directly to my email in electronic form. The deposit was refunded in less than a week.

Rented during the off-season, no waiting required, completed the formalities and picked up the car immediately. The car was not the model I reserved and was slightly smaller than expected. When returning the car, there was no staff in the office area, had to call someone to come and complete the return.

Europcar doesn't have a rental counter at Athens airport. Staff holding signs at the exit guide you to the parking lot, where a shuttle bus takes you to the rental base. Due to a late arrival close to midnight, this process was quite troublesome.

The staff and pick up and drop off were great. The quality of the vehicle was very poor

The desk was a 2 minute mini bus ride from the airport. The car was waiting and suited us perfectly and we had great service from staff. I had prebooked excess insurance through a third party which surprised them a little but the handover was very easy even in the pouring rain. Great quick service on return and was dropped off back at the airport in a matter of minutes. Really happy with everything from Eurocar.