The overall service was acceptable, but the repeated attempts to upsell vehicle upgrades were a bit annoying. I originally booked a Toyota Corolla or expected a Ford Focus, as I was traveling alone with only a medium suitcase and few personal items. Considering urban parking, I felt a compact car would be more convenient. However, after persistent upselling by the staff, I opted for a Hyundai Sonata Hybrid instead. The performance of this Hyundai Sonata Hybrid was somewhat disappointing. The fuel consumption was not low either, as a full 55-liter tank could only cover a bit over 500 miles, roughly 800 kilometers, on the highway. While it performed adequately on flat city roads, it struggled significantly on uphill roads in national parks and similar mountainous areas.

It was okay. The staff seemed a bit unfamiliar with the process, so the wait time was a bit long.

Would not use Dollar again. Alamo are better. The car had a built in Sat Nav which they didn't advise us of so we paid for extra for a Sat Nav at almost $10 a day including tax which we didn't need. Got stuck in traffic so returned the car 2hrs later than specified and ended up paying for another day hire.

Like: FRIENDLY UPSELL ATTEMPS
Dislike: A LOT OF UPSELL,