Good

They didn't provide the reserved model, and none of their locations had a replacement vehicle available. They also didn't allow early cancellation. The offered Tesla wasn't suitable for long-distance travel. After picking up the car, we found that even when parked overnight, the battery still drained, causing us to make multiple long charging stops during the trip. This added extra time and fatigue, resulting in a very poor rental experience.

Excellent no pressure service... friendly and helpful

Excellent value for money

Like: Everything was perfect.

Like: I booked a compact car and ended up with a Dodge Challenger, which was not what I was expecting for the price and size, but obviously a very nice surprise.
Dislike: Picking up the car took a long time (over 30 minutes) but that was mostly due to Hertz being understaffed at the desk with only one attendant and other rental companies out of cars for the date I was there. So the line was long when we arrived. That being said, the staff on hand did their best to move everyone along.