We were given a Fiat CROSS, which is similar to an SUV and a station wagon. The tires are bigger than those of a regular sedan, and the chassis is slightly higher. The diesel engine is powerful and fuel-efficient. The car was very new, with only 5,500 kilometers on the odometer. We drove 3,500 kilometers with an average fuel consumption of 5 liters per 100 kilometers. There was a small paint chip about the size of a fingernail on the front hood, which was already noted on the delivery form when we picked up the car. The return inspection was very simple and completed within a few minutes.

Smooth process, fluent English, very patient, and the car was brand new! They directly gave me an MG HS, which is not small for an SUV—absolutely awesome!

A deposit of 900 lira was authorized, but only 600 lira was refunded. About 300 lira was deducted, and I don't know why. I've been waiting for two months and still haven't received a response.

No comments We tried them 3 times Very good

Excellent website Excellent discount

Not at all. The car I hired wasn’t available and received a VW Tdi. No luggage space for all our stuff. Car was given with a quarter tank, broken arm rest and a constant Tyre fault sign which didn’t switch off. The counter service representative had a blank expression and didn’t for once smile or make me feel welcome while finalizing paperwork. At the end of my trip I called in to Europacar to mention that the time of drop off will be later they had no problem but I received a call later by the same counter service representative swearing directly at me for the car. I tried explaining that I called in and he shun me by swearing me and dropping the call. Upon my arrival at Europacar I was approached by three men with no identification and I was questioned by them to pay cash extra. I was with my wife and I felt intimidated by these men. I then went in to Europacar and all the representatives just said it’s fine I can go and there’s nothing to sign for handing over the car. This is the last time I will use Europacar and I have voice recordings and a video to this effect. This was the worst hiring experience I have received from Europacars.