The pick-up process was quite fast, but the car provided wasn't a Mercedes Vito—it was a Fiat, which was bigger. When returning the car, they claimed it was dirty and wanted to charge over 4000 lira for cleaning. Luckily, we had spare time and cleaned it ourselves in 5 minutes, saving over 800 RMB.

At first, they gave me a very small Nissan. When I asked why it wasn't the one I booked, they said it was a mistake. After returning the car, I was inexplicably charged an extra 200. The car rental company didn't reply to my WeChat messages. Not very satisfied!

Car rental company has an average attitude

The staff for handling the paperwork, picking up, and returning the car were quite nice. However, the phone number for returning the car in Izmir was a Turkish automated message.

Good