Very satisfied.

Very patient

I returned the car today and realized I left 100 euros in the car. I called the rental company, but they said they didn’t find anything. Ridiculous, I know exactly where I put the money. Later, they stopped answering my calls. Clearly, something suspicious is going on; someone from the rental company must have taken it. It's my fault for being careless. I will never rent from this company again. Returning the car was incredibly difficult to find, and the service is terrible. I went around the airport three times and almost cried.

Everything went smoothly when picking up the car in Göreme, but returning the car at Izmir airport was a nightmare! Our flight was at 4:15 PM, we arrived at the airport at 1 PM, but couldn't find the return location and couldn't reach anyone on the phone. I had to run to the airport by myself to ask for help, running from the international terminal to the domestic terminal, struggling with the language barrier and fearing we'd miss our flight. After finally finding the Avis counter, I expected someone to help guide us back to our car, but the staff were too busy and told me to go find it myself. It took two hours in total, and we finally returned the car after 3 PM. Luckily, the flight was delayed, otherwise we would have missed it! I ended up crying in the airport parking lot out of frustration!

The car I received was the same as the one I booked. It was very new with only 5000 kilometers. The car was in excellent condition. AVIS's service was quite good, and they did not require a translated or notarized driver's license; I just handwrote my English address for them. The drop-off location was somewhat hard to find, so I recommend noting the route when you pick up the car.