The staff promoted insurance but it wasn't mandatory, so I didn't purchase it.

Overall, it went smoothly. However, they always try to persuade you to buy their insurance, which is understandable since their rental prices are the lowest, and they probably make money from the insurance.

The counter staff was helpful and she give me upgrade to DINALI with 29 USD Daly difference and 17 USD for the insurance Unfortunately I configured later the car I took was Yukon XL not a DINALI as she said

When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.