Overall not bad. There was no option for snow tires during booking. When I arrived and requested snow tires, the Audi Q3 I booked didn't have them, so I had to switch to a Ford Focus Wagon. They counted it as an upgrade and charged me an extra 31 euros per day. Other than that, everything was good.

They didn't push insurance on me, but they gave me a diesel car without informing me about the AdBlue situation. So far, the reimbursement for that expense hasn't been processed by the rental company.

Terrible service. The address provided by the platform app was incorrect, which delayed the car pickup. Euro car staff were rude. Still waiting for a refund.

The car was of good quality, however a warning light continuously sounded as an oil change/top up was due. The car was not clean upon pick up. Europcar pick up service was a disaster. We had to queue for over two hours just to pick up the car, with no explanation or offer of compensation. There was not an unsurprisingly large amount of people in the queue - rather there were only two members of staff (there were 8 desk areas) who were very slow. This was completely unacceptable and I will not book with Europcar in the future.

No problems with the booking platform

Over 3 hours to pick up the car. Vehicle was not available gave us a luxury saloon car instead, but in Catania was useless and dangerous to drive. Another half an hour to switch to another car

All the information given was correct