The service was great, but they didn't provide us with the contract.

Overall service was satisfactory. The rental company should provide more information and guidance about the pickup and return processes. At the time of pickup, after making the payment, the staff only gave a brief overview of the contract. There was no staff accompanying us during the vehicle pickup process; we had to locate the car by ourselves. Once at the pickup location, it was not easy to find staff. The return was done at night, and there was no one present at the return location.

The process was very convenient. They have many locations in France, mostly in popular areas of each city.

The staff is very responsible, but be prepared for last-minute changes to your selected vehicle, especially in small towns. Small scratches can be reported and handled at the return location.

We liked the car. Service for us at collection and drop off were good but another customer was getting a hard sell for extra insurance which would put us off renting with budget again. We did have to queue a long time to pick up the car.