Very satisfied

Queue times depend on the situation. When it's busy, the wait time can be long. I waited in line for about half an hour.

We already bought insurance from Zuzuche, but when we picked up the car at the French branch, they tried to sell us additional insurance. We didn't sign any contract, yet 10 minutes after picking up the car, they charged us over 250 euros. This company is a scam. Don't use Budget's cars in the future. Also, be aware of the store clerk named Simon; he's the one who tricked us.

Very good

Two months after returning, I was charged a 42-euro fee. Customer service said it was for a traffic violation, but I don't recall any. I was very careful the whole time. Couldn’t figure it out, so I just paid.