The overall service was quite good, but there were two issues during the return: 1. The address provided by you showed an error when searched on Google Maps; 2. Possibly because of my limited language skills, the navigation was too difficult, and I mistakenly thought the pickup location was the return point. Later, when handing over the keys, I showed the parking photo to the staff, who informed me that I had parked in the wrong place. After moving the car to the new location he provided, there was even a fender bender at the parking lot exit!

There was only one staff member at the Budget counter at the airport, often leading to queues of 7 or 8 people.

I was forced to buy additional insurance without my knowledge, and over 200 euros were charged to my credit card without reason. Awful service! I didn't even get the Volvo I booked.

No one inspected the car. I just picked it up and returned it. This time the car was relatively old.

The car broke down, and replacing it was mostly my own effort. Customer service was useless.