Even though we had booked full insurance and added extra coverage, the staff secretly added another insurance without informing us! Since they didn't ask us, we signed without looking at the bill, and only got a deduction notification after leaving! This is so shady!

The service from Alamo was very average, possibly because it's cheap. They don't accept UnionPay cards and there is no Chinese service. There were many people in line and few staff. I clearly chose a large SUV, but upon arrival, I was told I could only rent a small SUV. I originally wanted to rent a Grand Cherokee. I'm not sure whether this was an issue with Zuzuche or ALAMO. Overall, the service experience was really poor!!

It's no wonder this car rental company has the highest ratings. Picking up and returning the car was a breeze, and there were plenty of shuttle buses to the airport, making everything very convenient. We had a lot of luggage and were initially worried, but it turned out there was no need to worry at all because the driver was extremely helpful! We’ll choose Alamo again next time!

Clear and straightforward.

The waiting time in line was too long, everything else was fine.