The service from Alamo was very average, possibly because it's cheap. They don't accept UnionPay cards and there is no Chinese service. There were many people in line and few staff. I clearly chose a large SUV, but upon arrival, I was told I could only rent a small SUV. I originally wanted to rent a Grand Cherokee. I'm not sure whether this was an issue with Zuzuche or ALAMO. Overall, the service experience was really poor!!

The rental company is good, but the wait in line was a bit long.

The service was good and the procedures were simple. But at the counter, the staff added an extra $15 per day for insurance. The car was new and had only 1200 miles on it.

Picking up the car early will incur additional charges in USD, which the front desk won't tell you! Later, I mentioned I wanted to pick up the car early but also return it early. The American staff didn't charge extra then! The car was in good condition!

Overall, I was satisfied with Alamo's service. After landing, there was a free shuttle to the rental point. When returning the car, the staff quickly handled everything and then took me to the airport or hotel. The staff were very nice. However, one vital issue disappointed me: I had planned to drive an American car and reserved a Grand Cherokee or similar model. When I arrived at the office, I was told the last one had been recalled and was unavailable. At the parking lot, a staff member directed me to the fourth row where all the cars were midsize. I noticed larger SUVs like the Explorer in the first row, so I went to the counter to ask for the Explorer key. I was told it was a higher-level model and required an upgrade fee. Reluctantly, I took the key for a Highlander. Later, I found out that the Explorer is indeed in the same class as the Grand Cherokee and many others had gotten the Explorer when they couldn't get a Grand Cherokee. This made me quite annoyed and speechless.