Great service and excellent attitude

Excellent service

First of all, this was my worst car rental experience ever. I don't know if choosing Zuzuche or Europcar was the mistake. I arrived before 11:00 PM local time, but due to not knowing the time difference, I thought it was almost midnight. So I rushed to Europcar and told the lady there that I lost my luggage and would come back after filing a claim. She didn't kindly inform me that if I had completed the process then, I wouldn't need to pay a €55 fee. Furthermore, when I finally finished filing my claim, around 11:15 PM, Tenerife North Airport was completely deserted, and there was no one renting cars. I stood in the wrong line, and the elderly lady charged me €23.84 for a premium location fee. I was anxious to leave and frustrated about my lost luggage, so I didn't check the details carefully and signed. I could put up with all of this, but then, when I got back, I was charged an additional €24 for reasons unknown. The pre-authorization was clearly €100, but they only reimbursed €76. This is unacceptable. Even in China, such a scam company wouldn't exist. Hence, I give the partner company an extremely low rating. Oh, by the way, other companies have 24-hour service and are half the price on other websites. So, forget about domestic apps; it's disappointing.

The pick up and return were excellent . The vehicle was upgraded and in good condition

The booking process was easy and would recommend to any one

Mauvaise surprise de recevoir une facture de surcoût avec 21€ de prise en charge Aéroport et la facturation de 9 litre de carburants+ frais alors que j’ai restitué le véhicule avec le pleinj,ai demandé un remboursement Mais pas de réponse à ce jour. Merci de votre action