Very friendly staff on the location.

NO me dieron el tipo de coche que contrate, ya que no tenian disponible. Pedi automatico y me dieron estandar

Te venden un seguro más caro y si no lo quieres tienes que dejar $50 mil pesos en garantía

I originally booked a compact SUV, but they didn't have that model. The staff insisted that their full-size vehicle corresponds to it. I ended up with a Kia Forte, which is generally reviewed online as a compact car. This branch is quite deceptive, so be cautious when booking.

The vehicle's condition wasn't great. The engine warning light came on while driving, the wipers were almost unusable, and the door lights didn't work well. The main issue was: the insurance claimed on the rental order wasn't included (though I had bought full insurance). It didn't cover even the most basic theft, collision, or any amount of protection... I had to keep calling home to sort this out but got nowhere! It wasted a lot of my time, and I was charged an extra $20 late check-in fee at my accommodation because of this. The rental cost also didn't match; the prepayment wasn't recognized by the rental company, and I had to sort it out again after returning home...